Return Policy

Returns and Refunds Policy

FilterwarehouseUSA is happy to accept most returns on items within 30 days of the original ship date. (See Restrictions below) All returned products are inspected and must be in a new, unused condition.
Return requests must be processed using our self-service online portal. To access the online portal, login to your account.

Return Restrictions:
  • FilterwarehouseUSA will not accept any returns on Products that were damaged during installation or because of incorrect installation.
  • Returns on custom air filters are not accepted.
  • After inspection, if your return is deemed damaged other by the carrier, we reserve the right to decline the return request.
  • In the event that FilterwarehouseUSA makes an error in your Transaction, it must be reported within 30 days of receiving the applicable Product(s). After 30 days, FilterwarehouseUSA reserves the right to deny a return request. We encourage our customers to check the contents of their packages as soon as they are received.
  • PLEASE DO NOT REFUSE ANY PACKAGES AS A METHOD OF RETURNING PRODUCTS TO US. If you refuse a package as a method of returning Products to us, and there is no proof of delivery back to FilterwarehouseUSA, no return will be processed.
  • We encourage our customers to package their return carefully to avoid any damages in transit back to us.

Damage Due To Carrier Mishandling:
FilterwarehouseUSA is not liable for damages to your Product(s) caused by the carrier that are reported to us after 30 days from the original ship date.

In the event that you receive Products damaged by the carrier, we will work to resolve the issue, which may include you returning the Products to us. Just email us with information and we can send a return label.

Return Shipping Label:
FilterwarehouseUSA offers convenient prepaid mailing labels for returns to customers in the contingent continental US.

We inspect all returned items when they arrive at our distribution facility. If you comply with the Returns Policy and your return is a result of a FilterwarehouseUSA error in processing your Transaction or a defective Product, we will refund the full cost of the Product. Additionally, if you comply with the Returns Policy and depending on the circumstances, we may refund the full cost of Products that are damaged due to the mishandling of the carrier.

Refund Restrictions:
  • FilterwarehouseUSA will not issue any refunds on Products that were damaged during installation or because of incorrect installation or that were otherwise damages, unless such damage was due to carrier mishandling.
  • Refunds on returned Products that are shipped to you by mistake or that are damaged by the mishandling of the carrier will only be granted on Products that are in a new and unused condition.
  • Refunds on custom air filters are not accepted.
  • Refunds will be made on the product cost only, and not the return shipping cost. (In cases of wrong products being ordered by the customer)

You can expect your refund within 2-3 weeks from the date you return any Product eligible for a refund. In most cases, you will receive a refund sooner, but please take into account the amount of time required for return shipping (up to 10 days), product inspection at our distribution facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). All refunds are issued to the original method of payment.