Returns and Refunds Policy
FilterwarehouseUSA is happy to accept most returns on items within 30 days of the original ship date. (See Restrictions below) All returned products are inspected and must be in a new, unused condition.
Return requests must be processed using our self-service online portal. To access the online portal, login to your account.
Damage Due To Carrier Mishandling:
FilterwarehouseUSA is not liable for damages to your Product(s) caused by the carrier that are reported to us after 30 days from the original ship date.
In the event that you receive Products damaged by the carrier, we will work to resolve the issue, which may include you returning the Products to us. Just email us with information and we can send a return label.
Return Shipping Label:
FilterwarehouseUSA offers convenient prepaid mailing labels for returns to customers in the contingent continental US.
FILTERWAREHOUSEUSA Refund Policy
We inspect all returned items when they arrive at our distribution facility. If you comply with the Returns Policy and your return is a result of a FilterwarehouseUSA error in processing your Transaction or a defective Product, we will refund the full cost of the Product. Additionally, if you comply with the Returns Policy and depending on the circumstances, we may refund the full cost of Products that are damaged due to the mishandling of the carrier.
You can expect your refund within 2-3 weeks from the date you return any Product eligible for a refund. In most cases, you will receive a refund sooner, but please take into account the amount of time required for return shipping (up to 10 days), product inspection at our distribution facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). All refunds are issued to the original method of payment.